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Frequently asked questionsComing into a clinic can be a worry for some patients and at Longfield consulting we offer a very personal service that will help put patient’s minds at ease.If the answer to your question is not listed, please feel welcome to contact our friendly Longfield Consulting Staff on 01633 762020 and we will help as quickly as possible. Type in your Search Term (Internet Explorer ONLY)
Why do patients contact Longfield Consulting?In many cases patients require high quality personalised medical care, but are unsure of which consultant to see. Our team of fully trained and experienced Longfield Staff will be able to advise the patient and arrange an appointment with the appropriate specialist, with their GP's approval. Back to TopCan anyone use Longfield Consulting?Longfield Consultations are open to patients, both self paying and medically insured. In the first instance please contact us - full details are in the contacts section. Back to TopIf I am travelling a long way to Longfield is it possible to stay overnight?There is no provision to stay overnight – however, there are many suitable hotels in the local area. Back to TopDo I need private health insurance?We understand that not everyone takes out private health insurance, however, they may still want to use private healthcare. At Longfield Consulting patients can request a fee quotation in advance of any consultations and then costs are advised of on an on-going basis whilst being treated. Back to TopHow can I pay for treatment if I am insured?Insured patients can be billed directly to their insurance companies. Often the patient will need pre-authorisation from their company. Their consultants will complete the medical section on their claim form. The fully itemised bill should then be submitted with the form to the insurers, either by Longfield Consulting Staff or the patient themselves. Not all patients have comprehensive cover. In all cases, the patient is fully responsible for their account in the event of a shortfall or their insurers failing to pay for their medical treatment for whatever reason. Our Longfield Consulting Staff can help with insurance problems, but are NOT in a position to guarantee that any particular insurer will pay the account. This is entirely the patient's responsibility. While this may all seem rather daunting and confusing, the actual process is in fact very simple. Please feel free to discuss your problems with our Longfield Consulting Staff. Back to TopHow can I pay for treatment if I am uninsured?Self paying patients can pay by card, cheque or cash following their consultation. Back to TopHow can I pay for my treatment?We offer a range of payment options to ensure payment is swift and easy. Longfield Consulting accepts all major credit and debit cards, cash or cheques. Credit and debit card payments can be made by telephone or whilst you visit Longfield Consulting. Back to TopHow soon can I have my treatment?Once you have been referred by a GP, Longfield Consulting will then contact you as soon as possible and make an appointment at a mutually convenient time for both patient and consultant. Alternatively patients can contact us to make an appointment, if they have been informed by a GP that the GP will be sending a referral letter. Back to TopHow will my G.P. know what is happening to my care?Each time Longfield Consulting see you, a letter will be sent to the doctors looking after you - unless you specifically ask for no communication to be sent. Back to TopAre my clinical details safe?The Data Protection Act protects all patients’ information. We are registered users and adhere strictly to the relevant criteria. All our Longfield Consulting Staff are trained to be extremely discreet. Patients can be assured of absolute discretion. Back to TopWhat will I need if I am coming into the clinic?When your appointment has been booked, what you need will vary upon the Consultation or treatment. We will forward a letter which covers each eventuality. For most consultation you will require nothing more than you to attend you appointment. Your consultant will give you instructions on exactly what to do before any treatment or an operation. Back to Top
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Frequently Asked Questions
Longfield Consulting Rooms
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